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Have a question about your order, our products, or anything else? Fill out the form below and our team will get back to you as soon as possible.
Frequently Asked Questions
📦 Orders & Shipping
1. Where do you ship from?
We fulfill orders from different locations depending on the destination:
• United States orders ship from our U.S. fulfillment center
• European orders ship from Turkey
Orders are processed within 1–2 business days (U.S.) and 1–3 business days (Europe).
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2. How long does shipping take?
Estimated delivery times:
• United States: 3–5 business days
• Europe: 4–8 business days
Delivery times are estimates and may vary during holidays, peak seasons, or due to carrier delays.
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3. How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details.
Tracking information may take up to 24 hours to update.
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4. Do you offer free shipping?
Yes, we offer:
• Free standard shipping on all U.S. orders
• Free shipping on international orders over $50
Shipping rates (if applicable) are calculated at checkout.
🔁 Returns & Exchanges
1. What is your return policy?
You may return your item within 14 days of delivery as long as it is unused and in its original packaging.
2. How do I start a return?
Returns can be initiated directly through our Returns Portal.
3. Do you offer exchanges?
Yes, we offer exchanges for different sizes or colors, subject to stock availability.
4. Who pays for return shipping?
We cover the return shipping cost for the USA. For other countries
Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.
If you request a return through our Returns Portal, a prepaid return label will be provided automatically.
💳 Payments
1. What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay and other secure payment methods available at checkout.
2. Is my payment information secure?
Absolutely. All payments are processed through encrypted and secure payment gateways. We never store your card details.
📏 Product & Sizing
1. How do I choose the right size?
Please refer to our size guide on the product page. If you’re between sizes, we recommend choosing the larger size for a more comfortable fit.
2. What if the item I want is out of stock?
You can sign up for restock notifications on the product page. We’ll email you as soon as it becomes available.
3. Are your product photos real?
Yes. All product photos are taken from the actual items. Colors may vary slightly depending on screen settings.
✏️ Orders & Changes
1. Can I cancel or modify my order?
Orders can be modified or canceled within 6 hours after purchase. Please contact us as soon as possible.
2. I entered the wrong address — what should I do?
Contact us immediately at contact@seameathome.com. If the order hasn’t shipped yet, we will update it.